Privacy Policy

1. Who we are

Apex Renu Installations Limited is a private limited company incorporated in England and Wales (Company Number 16902793), registered at 31 Holyfield House Longcroft Drive, Waltham Cross, England, EN8 7QQ. We can be contacted at [email protected].

We are the data controller for the personal data we collect through this website, enquiry forms, and email communications.

2. What data we collect

We may collect the following personal data when you use this website or contact us:

• Contact details: Your name, email address, and telephone number (if provided).
• Property and project information: Property type, location, project description, current condition, and other project-related details you voluntarily submit through the project enquiry form.
• Communication records: Records of correspondence between you and Apex Renu Installations Limited by email or through this website.
• Photos and plans: If a file upload function is enabled in the future and you choose to submit photos, drawings, or plans, these will be collected and stored per this policy.
• Cookie and analytics data: Anonymous usage data collected through cookies, if you consent to analytics cookies. See Section 7 for more detail.

3. How we use your data

We use your personal data only for the following purposes:

• To review and respond to project enquiries and contact messages you submit.
• To communicate with you about your project enquiry and any related follow-up.
• To prepare and discuss project scope, scope documents, and project-related information based on your enquiry.
• To comply with legal obligations where applicable.

We do not use your personal data for unsolicited marketing. We do not sell or share your personal data with third parties for marketing purposes.

4. Legal basis for processing

We process your personal data on the following legal bases:

• Consent: Where you have submitted a form with a consent checkbox, you have consented to us processing your data for enquiry purposes.
• Legitimate interests: We may process your data where we have a legitimate business interest in responding to a genuine project enquiry.
• Legal obligation: Where we are required to retain records by law.

5. How long we retain your data

We retain personal data submitted through enquiry forms and email communications for a period consistent with our legitimate business purposes and any applicable legal requirements. In general, enquiry data is retained for up to 3 years unless a longer retention period is required by law or an ongoing project relationship exists.

You may request deletion of your data at any time (subject to legal exceptions) by contacting us at [email protected].

6. Who we share your data with

We do not sell your personal data. We may share your data only in the following limited circumstances:

• With third-party service providers who process data on our behalf (e.g. email service providers, form handling services), who are bound by appropriate data processing agreements.
• With legal or regulatory authorities where required to do so by law.

7. Cookies and analytics

This website uses essential cookies necessary for its operation. We may also use optional analytics cookies to understand how visitors use the site. Analytics cookies are only loaded with your consent, which you can manage via the cookie banner on this site.

For more information about cookies, see our Cookie Policy.

8. Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate personal data.
• Request erasure of your personal data (subject to legal exceptions).
• Restrict or object to processing of your personal data in certain circumstances.
• Data portability where processing is based on consent or contract and is carried out by automated means.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Data security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee the absolute security of data transmitted to this site.

10. Third-party links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be published at this URL. Material changes will be noted with an updated date.

12. Contact and complaints

For any questions about this Privacy Policy or how we handle your personal data, contact us at: [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.