Legal

Privacy Policy

Last updated: March 2026

1. Introduction

Apex Renu Installations Limited ("Apex Renu", "we", "us" or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us directly or submit an enquiry.

Apex Renu Installations Limited is a company registered in England and Wales (Company Number: 16902793) with its registered address at 31 Holyfield House, Longcroft Drive, Waltham Cross, England, EN8 7QQ. We are the data controller for the purposes of this policy.

This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following categories of personal data when you interact with us:

  • Contact data: your name, email address and telephone number
  • Enquiry data: details about your property and the works you are considering
  • Communication data: records of correspondence between you and Apex Renu
  • Technical data: IP address, browser type, operating system, pages visited (where analytics are active)
  • Cookie data: preferences stored in relation to your consent choices on this website

We do not collect sensitive personal data (such as health information, financial account details or payment card data) through our website.

3. How We Collect Your Data

We collect personal data in the following ways:

  • Enquiry forms: when you complete and submit a project enquiry form on our website
  • Direct contact: when you email or call us directly
  • Cookies: automatically, when you visit our website (see Section 8 below)

4. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases:

  • To respond to your enquiry — Legal basis: Consent (you submitted your details for this purpose) and Legitimate Interests (responding to business enquiries)
  • To prepare and present project proposals — Legal basis: Pre-contractual necessity
  • To manage our client relationship — Legal basis: Contract performance and Legitimate Interests
  • To comply with legal obligations — Legal basis: Legal obligation
  • To improve our website and services — Legal basis: Legitimate Interests (where analytics cookies are consented to)

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

5. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

  • Where necessary to deliver our services (for example, email service providers)
  • Where required by law, regulation or court order
  • To professional advisers (accountants, solicitors) under obligations of confidentiality

Any third parties who process data on our behalf are required to comply with UK data protection law and our data processing instructions.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy:

  • Enquiry data (where no contract results): up to 12 months from the last communication
  • Client and project records (where a contract is formed): up to 7 years following completion, in accordance with legal and tax retention requirements
  • Cookie consent records: for the duration of your browser session or as defined by the specific cookie

7. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to request that inaccurate data is corrected
  • Right to erasure: to request deletion of your data where we have no legitimate basis for retaining it
  • Right to restriction: to request that we restrict processing of your data in certain circumstances
  • Right to portability: to receive your data in a structured, machine-readable format
  • Right to object: to object to processing based on legitimate interests
  • Right to withdraw consent: where processing is based on your consent, to withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to function correctly and, where you have consented, to analyse usage. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use:

  • Essential cookies: required for the website to function correctly. These cannot be rejected.
  • Analytics cookies: used to understand how visitors interact with the site. Only placed with your consent.
  • Preference cookies: store your choices, such as your cookie consent decision.

You can manage your cookie preferences using the cookie banner displayed on your first visit to the site. You can also clear cookies through your browser settings at any time.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Our website is served over HTTPS. We review our security practices regularly.

Despite our efforts, no internet transmission or electronic storage is completely secure. If you have concerns about the security of your data, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend that you review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: